How Must The Traditional Real Estate Brokerage Change?

By Ernesto Berturand


There have been a number of articles discussing the future of traditional real estate brokerages. Predictions that the next few years may mark the end of an era of real estate brokerage as we know it today. Dramatic transformation of the industry is unavoidable due to the proliferation of large real estate portals, fee for service type brokerage companies, revolutionizing Internet technologies, and the restructuring and liberation of multiple listing service data.

What has resulted is two things: continuing consolidation into larger and larger real estate brokerage companies that control multiple segments including mortgage origination and relocation or a new paradigm real estate model that supports buyer representation, agent employed, technology driven fee for service. The impact of this plus the push to change the traditional role of the agent as only a transactional middleman, places a downward pressure on commissions.

To provide a wide array of real estate contract support prior to, during the course of as well as after the house acquisition, brokers must change their approach in order to bolster declining real estate profits. Real estate services have extended into residence finance loan, title services, insurance coverage, residential warranty and home repair work type professional services.

Communication technology and internet improvements have made possible a brand new form of real estate. The public comes armed with much more information readily obtainable through the use of national real estate web sites which includes Zillow and Trulia. Consumers starts a property search way before making contact with a realtor. All of these portals offer easily obtainable and prolific amounts of information but unfortunately inserted a middle man between the real estate agents and customers. More money is required to market properties to potential customers because of this. The portals' recommended realtor is not necessarily the best agent but rather the person who paid the most money to be at the top of the list. The data posted by the portals tends to be substantially less reliable, not updated and somewhat less complete compared to neighborhood brokerages.

Long gone are the days where agents could simply put a sign in a yard or an ad in the newspaper to be successful. Agents must become masters of many skills that help their business and be experts in their market. Real Estate has traditionally had a relatively low barrier to entry, ability to be your own boss and high income potential. Agents only had to display minimal proficiency to pass a licensing exam and then were left to their own devices to acquire continuing education.

Much more demanding educational requisites, continuing education combined with many years of contract expertise have raised the bar to agent success. The state of mind of the more conventional agent, powered by competition and emphasis on their own benefits rather than that of the consumer, has ultimately been a detriment to industry reputation. Real estate agents cannot survive by behaving as they have in the past. They have to now provide top level service to every single person by utilizing technological innovation and being a specialized counselor. Fear of rivalry and the unrelenting guarding of five star secrets and techniques must be abandoned. Realtors who are dedicated to serving the people surrounding them will quickly realize more rewards. Agents must become multi-faceted masters of important subjects besides real estate, to include marketing and advertising, people, selling, negotiation, and financing options.

Productive realtors will likely differentiate themselves as providers of counsel to customers and co-workers while continuing to learn about each and every part of the real estate industry. This position of sharing increases trustworthiness and nurtures clients who respect the real estate agent's wisdom, consider their competence and receive reputable hints together with foreseeable ultimate results.

To avoid obsolescence an agent must be able to transform themselves. There was no internet when the idea of the brokerage came into being. Brokers very much restricted the dissemination of real estate information ensuring that there were few ways to learn about a property without their help. Means of marketing a property were limited too. The job of the real estate professional must now depend upon whatever skills can be offered that a customer can't presently achieve over the internet. This approach points to collecting, organizing and conveying facts and information rather than simply using the same material which everyone else delivers. The goal should be to be completely reputable by adhering to consistent principles. Agents should develop a personification that substantially helps customers and prospects.

This paradigm shift that is materializing in the real estate business will definitely impact more traditional brokerages that have recruited, joined with and promoted self-employed agents. Realtors continue to contribute a beneficial customer service which many of us desire and need. Currently the established broker business design focuses around primarily adding more real estate agents to the roster that are incompetent when it comes to client care, ethical values and sales techniques. The effect is a reduction in the caliber and variety of service in general. Typically the real estate broker collects a much bigger part of the commission from underproducing realtors which results in a public opinion problem for the entire business. Sales agents who are top producers see a heftier commission basically because they generate the most return. The value of the brokerage is very much diminished by this larger split with an agent.

To bolster consumer confidence in a field where there is a huge amount of information and facts available to consumers, the real estate industry must evolve. The directive for the new brokerage firm is to collect information, help define the comparable value of data and convey that knowledge to potential buyers, home owners as well as property investors. By adopting an effective means of reinforcing agent relationships and providing new advances in technology products and solutions, brokerages can better support agents. Frequent examination of computer systems and technology and implementing careful choices for the real estate agents will ensure the value of the brokerage.

Small brokerages are able to manage business activities much more efficiently because of the vast technological innovations and can do so with significantly fewer people. The most effective approach for tackling challenging problems and is a prevalent way for real estate brokers to offer full value to a team of sales agents. Establishing rigid requirements for client care together with instructing realtors on common software systems fosters first-rate performance amongst agents. Cooperative collaboration between agents and brokers produces a smoother, more routine delivery of services for the customer. Agents feel like they are part of something that benefits them and reduces agent attrition. The team strategy promotes more specialized individual skills which contributes to the groups' knowledge base. Individual achievements are more recognized with the team approach.

Openness and transparency will be an expectation from clients demanding a superior real estate experience. Critically important to working with the modern day informed prospect will be mobility, swiftness and customized customer service. Achieving success in the business necessitates that sales agents have an understanding of local real estate conditions and be able to deliver that information to prospects via their chosen communication sources (electronic mail, phone call, text messaging, social websites, etc.) A reluctance to trust real estate professionals drives most prospective buyers to extensively search online property sites like Realtor.com and Zillow. Transparency at every point in time during the transaction process is a consumer requirement. Nonetheless whenever a consumer is ready to act, they desire a fast response. When looking for real estate industry experts, consumers frequently turn to their own friends on Facebook. Agents will need to generate confidence online, offer valuable facts and information and never make sales propositions when using social media. Consumer reliance upon realtors to sift through information, negotiate the contract terms and walk them through the whole process will persist.

More supervision of agent education, software and customer service delivery allows the creation of a formidable brand awareness by real estate brokerages. Typically, brokers must take on the business of lead generation and investigate innovative methods to provide increased value for their realtors. By developing a prominent online presence, creating videos and communicating with the consumer, brokers are able to ensure that their agents deliver outstanding service to the customer. The general public is substantially less dependent upon real estate professionals because local real estate information readily available via mobile device, social and electronic technology. Agents who ask the right questions and offer wisdom will make themselves invaluable as a vital source for clients. Streamlining throughout all areas of business will provide an industry advantage to the real estate agent and broker.

The ActiveLife Realty Team has adopted this type of real estate brokerage style of business and places focus on outstanding assistance to consumers. By encouraging a community of co-operation and collaboration between team associates, the real estate brokerage encourages agents who band together to safeguard the most effective real estate experience for customers and prospects. Whenever the team personnel are happy, are not at odds and self-assured in their talents, this contentedness is undoubtedly conveyed to the customer in the form of better service.

Under the guidance and tutelage of Broker, Alice Gardiner, the boutique brokerage was formed in 2009 as Gardiner Real Estate. Joined that same year by Sandy Hanner, the real estate firm was founded on the principles of a strict code of ethics and hard work on behalf of each and every client. The focus at that time was on the niche market of Sun City Texas since the founders' expertise was in working for the development builder, Pulte Homes. With a combined work history with Pulte of over 25 years, familiarity with every aspect of new and resale homes in Sun City Texas is a valuable body of knowledge that provides a distinct advantage to each client of the brokerage.

The brokerage firm was renamed Sun City Realty in the year 2011 as a way to define the niche market in which the brokerage firm primarily worked. Later in 2013, it became obvious that the housing market had improved and the active adult market would certainly be growing in the region as other builders positioned themselves to take advantage of retiring baby boomers. Sun City Realty subsequently became the ActiveLife Realty Team and recruited 2 additional realtors to assist clients. Then in late 2014, the general contractor of Sun City Texas reported the growth of the development with the purchase of an adjoining 1500 acre tract of land. In a strategic move, the ActiveLife Realty Team has widened their business sector to specialize in active adult and master-planned subdivisions in the area.

Now the ActiveLife Realty Team has developed methods to manage clientele, transactions and promotion, delivers instruction and support to real estate agents, administers and sustains the best quality of real estate transaction operations, and also encourages a cooperative group mentality to every facet of client service. The brokerage firm has undergone many changes to provide greater value to consumers. Having always been dedicated to offering high quality leads to sales agents, the ActiveLife Realty Team has produced a web site that delivers so much information to potential customers that there is consumer trust. As soon as these individuals agree to sign up for a newsletter or to receive a free "Buyers Guide," potential customers have discovered a trustworthy and transparent source for real estate information and are pre-qualified. The simple fact that the ActiveLife Realty Team of real estate agents are strictly buyers agents and the website educates consumers about the clear benefits of receiving impartial advocacy in real estate deals, confirms that trust. The ActiveLife Realty Team certainly is the way forward in a rapidly changing industry to deliver customer oriented results.




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